We are glad to bring our customers great value and service. That’s why we provide free shipping on orders above $150 from our warehouses by ePacket or EMS and in USA by USPS.
SHIPPING TO OVER 200 COUNTRIES
We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
CUSTOMS
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
SHIPPING TIME
Shipping time varies by location. These are our estimates:
Location
*Estimated Shipping Time
United States
10-30 Business days
Canada, Europe, Middle East
10-30 Business days
Australia, New Zealand, Asia
10-30 Business days
Mexico, Central America, South America
15-30 Business days
Max delivery time - 45 business days.
*This doesn’t include our 2-5 day processing time.
TRACKING INFORMATION
You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refund Policy
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
you do not receive them within the guaranteed time (45 days not including 2-5 day processing)
you receive the wrong item
you do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page.
Cancellation / Return / Exchange Policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Return policy
Return only eligible while the item received is not as described from our website. Customer must report the case to us within 7 days after the delivered date. The return item must be unopened. A full refund will be credited after we receive the item in good condition. Please note that the original shipping fees are non-refundable.
Replacement policy
We advise all our customers to check the product condition right after they receive the shipment, if the product received has the following problems, please do not hesitate to contact us at support@abayamarket.com.
Item received damaged -must be reported within 48 hours after the delivered date Wrong item received (wrong color/wrong size/wrong model and etc.) -must be reported within 48 hours after the delivered date Incomplete item received -must be reported within 48 hours after the delivered date Item not as described -must be reported within 7 days after the delivered date * The delivered date will be following the tracking information on tracking site
** To entitle for a refund/replacement, video or picture evidence is needed to prove that the item matches the above conditions and please include the packaging label you have received from us.
*** Please note that the original shipping fees are non-refundable.
Brooch came to Kazakhstan for 4 weeks. The packaging was in good condition. The brooch itself was packed in a bag and put in a box. Quality is chic. All stones are fixed qualitatively. Very beautifully shimmer. Seller recommend. Thank you.
Rated 5 out of 5
T***h –
Everything is fine, my friend is happy!
Rated 5 out of 5
S***a –
Cute brooch, carefully packed, shipping 20 days.
Rated 5 out of 5
F***a –
Brooch is wonderful. Came in a box, did not crumple (for the gift is generally perfect). It was less than a month. Everything is super. Everyone is happy, the rhinestones are in place, made neatly. Glitters. I recommend. Thank you so much to store
Rated 5 out of 5
R***r –
Very beautiful. Size-cm. Photo on hand. Clasp of medium degree of reliability (in terms of risk of loss). No test marks found. In terms of shipping and tracking store respect
Rated 5 out of 5
S***a –
Very beautiful brooch. Literally jewelry. To all the council. Thanks to the store.
Rated 5 out of 5
C***e –
Amazing
Rated 5 out of 5
Y***o –
A beautiful brooch, came by a new mail. It was only 24 days.
Rated 5 out of 5
R***u –
Very beautiful.
Rated 5 out of 5
Customer –
The brooch is very beautiful, exceeded my expectations.
Rated 4 out of 5
Customer –
Product according to the description. I recommend the store.
M***h –
Brooch came to Kazakhstan for 4 weeks. The packaging was in good condition. The brooch itself was packed in a bag and put in a box. Quality is chic. All stones are fixed qualitatively. Very beautifully shimmer. Seller recommend. Thank you.
T***h –
Everything is fine, my friend is happy!
S***a –
Cute brooch, carefully packed, shipping 20 days.
F***a –
Brooch is wonderful. Came in a box, did not crumple (for the gift is generally perfect). It was less than a month. Everything is super. Everyone is happy, the rhinestones are in place, made neatly. Glitters. I recommend. Thank you so much to store
R***r –
Very beautiful. Size-cm. Photo on hand. Clasp of medium degree of reliability (in terms of risk of loss). No test marks found. In terms of shipping and tracking store respect
S***a –
Very beautiful brooch. Literally jewelry. To all the council. Thanks to the store.
C***e –
Amazing
Y***o –
A beautiful brooch, came by a new mail. It was only 24 days.
R***u –
Very beautiful.
Customer –
The brooch is very beautiful, exceeded my expectations.
Customer –
Product according to the description. I recommend the store.
Customer –
Ochen krasivaja broshka. Vsio Kak v opisanii. Doshlo Ochen bistro. Rekomenduju
Customer –
Very nice brooch delivered in a beautiful box, perfect for making a nice gift.
A***l –
Beautiful same photo
A***a –
Brooch just Jewelry Art!!!! Buy, will not regret
A***a –
Beautifully packaged and nice performance. I am very glad. Brooch has come after 2 weeks from order.
R***k –
Corresponds to the description. I got what I expected. Thanks to the store.
O***a –
Very good brooch, as in the photo, sent in a gift box, so you can safely give as a gift, well packed. Happy. I recommend!
I***h –
Thank you! Very beautiful!