Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Return policy
Return only eligible while the item received is not as described from our website. Customer must report the case to us within 7 days after the delivered date. The return item must be unopened. A full refund will be credited after we receive the item in good condition. Please note that the original shipping fees are non-refundable.
Replacement policy
We advise all our customers to check the product condition right after they receive the shipment, if the product received has the following problems, please do not hesitate to contact us at support@abayamarket.com.
Item received damaged -must be reported within 48 hours after the delivered date
Wrong item received (wrong color/wrong size/wrong model and etc.) -must be reported within 48 hours after the delivered date
Incomplete item received -must be reported within 48 hours after the delivered date
Item not as described -must be reported within 7 days after the delivered date
* The delivered date will be following the tracking information on tracking site
** To entitle for a refund/replacement, video or picture evidence is needed to prove that the item matches the above conditions and please include the packaging label you have received from us.
*** Please note that the original shipping fees are non-refundable.
Customer –
The twig is very fragile. Made inqualitatively. The rim of the stones is tangled in the hair.