|Dimensions||10 × 10 × 10 cm|
We are glad to bring our customers great value and service. That’s why we provide free shipping on orders above $150 from our warehouses by ePacket or EMS and in USA by USPS.
We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe, Middle East||10-30 Business days|
|Australia, New Zealand, Asia||10-30 Business days|
|Mexico, Central America, South America||15-30 Business days|
*This doesn’t include our 2-5 day processing time.
You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page.
All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Return only eligible while the item received is not as described from our website. Customer must report the case to us within 7 days after the delivered date. The return item must be unopened. A full refund will be credited after we receive the item in good condition. Please note that the original shipping fees are non-refundable.
We advise all our customers to check the product condition right after they receive the shipment, if the product received has the following problems, please do not hesitate to contact us at email@example.com.
Item received damaged -must be reported within 48 hours after the delivered date
Wrong item received (wrong color/wrong size/wrong model and etc.) -must be reported within 48 hours after the delivered date
Incomplete item received -must be reported within 48 hours after the delivered date
Item not as described -must be reported within 7 days after the delivered date
* The delivered date will be following the tracking information on tracking site
** To entitle for a refund/replacement, video or picture evidence is needed to prove that the item matches the above conditions and please include the packaging label you have received from us.
*** Please note that the original shipping fees are non-refundable.
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